What is urgent technical service?
A senior robotics and automation team available to resolve unforeseen stops. We diagnose remotely instantly and, if necessary, dispatch a technician with critical spare parts to recover your production.
The service is designed for lines that cannot stop: we maintain backups, startup procedures, and direct contact so that when there is a problem, you call us and we act without waiting.
Cases we resolve
- ✓Robot or PLC Stops: Communication failures, lost references, drives and axes out of service.
- ✓Safety Alarms: Barriers, scanners, curtains, and interlocks blocking the production cycle.
- ✓HMI, SCADA or Vision Down: Servers, licenses, cameras, or industrial networks requiring urgent recovery.
- ✓Production Readjustment: Recipe changes, calibration, and recipe verification to avoid rejects and waste.
Rapid protocol when you call us
Immediate Remote Diagnosis
Secure access to PLC, HMI, or robot to identify the cause in the first minutes.
Express Dispatch
Technician en route with critical parts, backups, and programming tools.
Recovery and Preventive
Controlled startup, safety validation, and recommendations to avoid the next stop.
24/7 availability for support contract customers. If you don't have a contract, call us anyway and we will give you the best possible response.
Coverage in robotics and automation
Robots and Motion
ABB, Fanuc, KUKA, cobots, and axis systems with drives and servomotors.
Control and Networks
Siemens and Rockwell PLCs, Profinet, EtherNet/IP, Profibus, Modbus buses, and network diagnostics.
Safety and Quality
Barriers, scanners, vision systems, backup and restoration of recipes and parameters.